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Be My Guest Customer Service Training

The Be My Guest Program has been established to drive service excellence on the Gold Coast in the lead up, during and post Gold Coast 2018 Commonwealth Games.

We want to provide all visitors with a wow impression of the Gold Coast – for its attractions, environment and activities, but even more importantly, its warm, friendly locals who are focused on providing a high standard of service and welcome at all touch points from the moment of arrival, throughout their stay here, through to departure.

The program has been embraced with many of our leading tourism organisation taking part and many more enrolled for the next round of programs.

To take part in this program contact: 

Scott Krueger, City of Gold Coast, Coordinator Tourism – Economic Development

skrueger@goldcoast.qld.gov.au

Country Diagnostic Tools

The program addresses cultural sensitivities as an opportunity to improve our customer experience and ‘wow’ visitors.

Country Diagnostic Tools for Japan, India and China have been developed to help you understand these markets and identify opportunities to improve your guest experience.

Country Diagnostic Tool – China

Australia's-Gold-Coast-Sales-Book_coverDownload PDF

 

Country Diagnostic Tool – Japan

Australia's-Gold-Coast-Sales-Book_coverDownload PDF

 

Country Diagnostic Tool – India

Australia's-Gold-Coast-Sales-Book_coverDownload PDF

 

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